Reservation & cancellation policy

  • 15% Goods and Services Tax (GST) is applicable on all rates.

  • Inclusions: Pre-dinner drinks and canapés, a five-course dinner (menu changes daily), accommodation and full country breakfast. Use of all Lodge facilities and return Taupo Airport transfers are included.

  • Check-in is at 2pm, check-out at 11am.

  • Rates are quoted in New Zealand dollars and charged on a per person, per night basis.

  • Rates are subject to confirmation at the time of reservation.

  • Between 20 December - 05 January, a minimum stay of two nights is required. With the exception of the Owner's Cottage and Alan Pye Cottage where a minimum three-night stay is required.

  • Guests wishing to stay on Christmas Day will need to check-in prior to, or on 24 December as we will not be having either arrivals or departures on 25 December (Christmas Day). 

  • A festive season surcharge of NZ$400 + GST per person, per night applies on 24 December (Christmas Eve), 26 December (Boxing Day), 31 December (New Year's Eve) and 01 January (New Year's Day). Festive season includes gifts, performances and entertainment, party decorations, French Champagne and fine wines, gourmet lunches and gala dinners, excursions and activities. 

  • Children five years and under stay free of charge, when staying with their parents in the same suite. Only one child permitted per suite.

  • Rates for children and for the use of Single Connecting Ensuites, are available on request.

Cancellations

  • Cancellations made between 90-31 days prior to arrival will incur a transaction fee of NZ$250.00
  • Cancellations made between 30-7 days prior to arrival incur a 50% cancellation fee for each night cancelled.
  • Cancellations made 7 days or less prior to arrival, and ‘no shows’ all incur a 100% cancellation fee for each night cancelled.

Festive Period Cancellations (24 December – 01 January)

  • Cancellations made between 90-31 days prior to arrival will incur a transaction fee of NZ$250.00 
  • Cancellations made between 60-31 days prior to arrival incur a 50% cancellation fee for each night cancelled.
  • Cancellations made 30 days or less prior to arrival, and ‘no shows’ all incur a 100% cancellation fee for each night cancelled.

Private Party Reservations (five or more suites)

  • Reservations for five or more suites, for the same dates, will be treated as a Private Party Reservation and Private Party Policies will apply.
  • For all enquiries regarding Private Party Reservations please contact Reservations or T +64 7 378 5791.